Bottom line: Before ordering anything, identify which services are included in rent and which providers can actually serve the address. Building-specific availability matters more than national advertising.
Current comparison snapshot
| Provider / option | Best for | Current facts | Watch for |
|---|---|---|---|
| Electricity / hydro | Apartments where electricity is not included in rent | FCAC notes that utilities such as hydro and heat may be separate ongoing costs depending on the lease. Ask which provider serves the building and the date responsibility transfers to you. | Do not open duplicate accounts when electricity or heat is already included. Ask the landlord for the exact meter/account setup process. |
| Fixed internet | Remote work, streaming and multiple devices | The CRTC Internet Code requires large ISPs to provide clear information about prices, promotions, key contract terms, service-call policies and cancellation rights. Availability still depends on the building and local network. | Compare the normal price after promotional discounts, equipment charges, installation fees and minimum commitment rather than only the advertised opening price. |
| Internet trial and cancellation protection | Testing service after move-in | Under the Internet Code, if a contract includes an early cancellation fee, customers receive a trial period of at least 15 days; if the written contract does not match the offer, qualifying customers can cancel within 45 days without paying cancellation fees. | Specific eligibility and usage limits can apply to trial periods. Keep the original offer and written contract. |
| Mobile data bridge | The gap before fixed internet installation | A prepaid mobile plan, hotspot or eSIM can keep you connected during the first days in the apartment while fixed internet is installed. | High-volume streaming or remote work can burn through mobile data quickly. Treat it as a bridge unless the plan is designed for sustained hotspot use. |
Start with the lease, not with provider advertisements
List every service the lease says is included: electricity, heat, water, internet, parking and laundry. Only then create accounts for the missing services. That avoids paying for something already bundled into rent.
Check the exact building before comparing internet prices
Two apartments across the street can have different fibre or cable availability. Use the full address and unit number when checking providers. If the building has multiple options, compare normal monthly price, speed, equipment and installation—not just the first promotional period.
Save the internet offer and contract
The CRTC requires clear disclosure from major providers, and the written contract gives you leverage if the delivered terms differ from the offer. Save screenshots or emails showing the promotion, installation promise and equipment terms.
Provider pages checked for this comparison
These links go to the providers’ own current product or route pages. Re-check them before applying or purchasing because pricing and promotions can change.
What to compare
Do not compare brands on one promotional number. Put the products side by side using the same assumptions and the factors that affect your recurring cost and ability to use the product.
How to make the decision
- Ask the landlord exactly which utilities are included.
- Check internet availability using the full apartment address and unit number.
- Compare normal pricing after any promotional period.
- Book installation before move-in when possible.
- Save contracts and confirmation numbers.
CanadaStarter methodology
We prioritize total cost, eligibility, practical usability and downside risk. We separate temporary promotions from ongoing terms and prefer primary provider disclosures for fees and eligibility. We do not treat a higher affiliate payout as evidence that a product is better.
Because financial products, insurance policies, telecom plans and promotions change frequently, use this guide to narrow the field and then confirm the final terms on the provider’s official website before applying or purchasing.
Housing information for newcomers to Canada
Use this primary source alongside our comparison when checking rules, consumer rights or government guidance.
Canada Mortgage and Housing Corporation →Frequently asked questions
Is internet usually included in Canadian rent?
Sometimes, but not reliably. The lease should state which services are included and which accounts the tenant must open separately.
Can I choose any internet provider?
Not necessarily. Availability depends on the building, local network infrastructure and provider access, so check the exact address before signing up.